Why is the platform slow?

There many reasons why the platform will be slow. Below are the items to troubleshoot/consider.

Access:

1. Are you using the platform within a VPN? 
2. Which browser are you using? 
3. Has your IT white listed the  IntelligenceBank domain?
4. Has your IT enabled WebSockets?
5. Have you cleared your cache and/or cookies?

DAM Library:

1. Folder size - speak to your Main Admin to amend the pagination settings to reduce the assets per page.  
   1. A large folder is defined as 150 assets within a folder
2. Asset size - preview and/or PDF document reader can
   1. A large asset is defined as each asset exceeds 20-30MB
   2. PDF document reader cannot accommodate complex images and/or excessively large file sizes
3. Anti Virus Scan (if purchased) - will deliberately slow the upload speed whilst the scan is completed.  Indicative examples:
   1. PDF - 9.1MB - additional 6 secs
   2. Mp4 - 382MB - additional 5 secs
   3. ZIP - 1.3GB - additional 50 secs 

Key Points:

• IB is optimised for the last 2 stable versions of Microsoft Edge, Google Chrome, Mozilla Firefox and Apple Safari
• Permissions are verified per action i.e. each time you attempt to click/search/action to ensure you are permitted to proceed