About Thumbnails in Emails

Modified on Wed, 8 Oct at 5:38 PM

In the General section under Admin > Settings, Main Admin users can use the Email Thumbnail Visibility setting to determine whether or not Preview Thumbnails are displayed in email alerts.

 

2025-03-07_08-51-10.png 

Preview Thumbnail (used for all types except for documents) will include a 150px x 150px thumbnail preview of the asset using a public CDN link.

Default Icons Displayed will use the default file format icon instead of the file preview. If a file format icon is not available, the default resource/record icon will be used. 

 

Notes:

  • Documents are not supported for previews in any emails
  • URLs uploaded to IntelligenceBank as assets will always display a thumbnail preview
  • Public Share emails will always include a thumbnail preview of the asset(s) being shared

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