Helpdesk Terminology

Modified on Wed, 8 Oct at 5:37 PM

IntelligenceBank is a highly configurable platform that allows Main Admins of the platform the ability to use terminology specific to each client or use case. Consequently there may be terms within your platform that may appear differently on the Helpdesk.

The table below contains a guide to the main areas of the platform and common alternative terms that you may find within your platform. You can click on the names to find more information about each respective module or area. 

 Module/Default Terminology  Common Alternatives  Includes 
 Admin     Templates,  Workflows,  Groups,   Users, Divisions,  Filters,  Alerts,  Registration, Module   Customisations, Languages
 Agendas  Meeting Agenda, Board Packs  Agendas, Agenda Builder, Board Hub App  
 Authenticators    SSO Details
 Calendars  Meeting Planner, Events Calendar  
 Custom Forms / Form Builder  Form Template  
 Custom Pages  Brand Guidelines  
 Dashboards  Traffic Control, Workload Overview,   Reporting  
 Databases  Campaigns, Registers, Marketing   Calendars, Projects, Forms  
 Records  Briefs, Tasks, Forms, Campaigns,   Milestones, Projects  
 Feeds    
 My Account    
 News  Newsletter, Company Updates,   Team News  
 People    
 Reports  Usage Analytics, Reporting  
 Resources  Assets, Documents, Files, Media,   Resource Library, Images, Gallery  
 Stats Reports  Reports, Statistics  
 Surveys  Internal Surveys  
 Versions  Version Control  
 Workflows  Approvals, Review Centre, Staging   Area  
 Web to Print  Creative Templates, Local Area   Marketing, Templating  

If you would like us to include other terminology, or if you have any questions, please contact your Customer Success Manager. 

 

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