Sometimes an email domain is configured in a way to reject suspect emails. This may happen sometimes to emails sent from our platform as by default the emails look like they come from the sender rather than a system.
If this is the case, you can enable anti-spoofing and add in specific domains to re-write which will send emails to the specific domains from a system email instead. Please follow the below steps:
- Admin > Settings
- Scroll down to Enable Anti-Spoofing on Email Links and make sure it is ticked
- Add the users email domain in the Domain(s) to Re-Write.
Was this article helpful?
That’s Great!
Thank you for your feedback
Sorry! We couldn't be helpful
Thank you for your feedback
Feedback sent
We appreciate your effort and will try to fix the article